VN/ICP Maintenance Contract

CLIENT NAME
Multinational automotive manufacturing company (currently merged)
SECTOR
Automative
MISSION
Providing ongoing technical maintenance, functional support, expertise services and knowledge management for two brands of the group

ABOUT THE CLIENT

The Client is a multinational automotive manufacturing company which produced automobiles and motorcycles under five well established brands. In 2021 the Client announced $50 billion merger with Italian auto manufacturing holding.

KEY ACHIEVEMENTS

  • Functional control of the entire perimeter
  • Technical mastery of Client’s technical environment
  • Optimisation of productivity

THE CHALLENGE

  • Continuous audit and ongoing maintenance of Client’s application base for the “Retail and Distribution” perimeter, ensuring high service levels on a critical application perimeter.

THE SCOPE

  • Management of orders for produced vehicles
  • Central building
  • Distribution of new vehicles
  • Commercial programming
  • Logistical monitoring of vehicles (order creation, monitoring and planning process)
  • Management of customer repositories (networks, Direct Customers, Protocols)

THE SERVICES

  • Corrective maintenance
  • Evolutive maintenance
  • Preventive maintenance
  • Technical and functional support N2, N3
  • 24/7 on-call duty
  • Expertise services
  • Knowledge managemen

THE TECHNOLOGIES

  • Cobol / MARK IV / MARK V / PACBASE / COOLGEN / DB2 / DL 1 / IMS / CICS / Java (JEE)
  • Frameworks of the client: LEGO 2&3 (Hibernate, Spring, Tomcat, etc.) / Oracle 10g/11g

THE RESULTS

Infotel has been maintaining this car manufacturer’s application base since 2022 and developed 52 applications on production volume management, central billing, distribution and logistics, commercial programming, and management of Customer repositories. The Client is French car manufacturing company, is among Infotel’s biggest clients. For them we manage several service centres, including the “VN-ICP Maintenance contract”, with very strong commitments and which includes Mainframe technologies.