Infotel UK Consulting reaches a new milestone with ISO 20000-1 certification

At Infotel UK Consulting, trust is our most valuable currency. We are proud to announce that Infotel UK Consulting has officially achieved ISO 20000-1:2018 certification, which now stands alongside our established ISO 27001 qualification.

These are not just badges of compliance. They represent a deliberate investment in a corporate culture where security and service quality are inseparable from our delivery. For our partners, possessing both certifications provides a formal guarantee that we operate at the highest international benchmarks for data protection and IT service management.

Excellence in Delivery with ISO 20000-1:2018

While our existing security standards protect the foundation, ISO 20000-1 confirms the quality of the service itself. This certification aligns our IT Service Management (ITSM) with global best practices, ensuring that our consultancy services are efficient, reliable and scalable.

Key areas where this standard improves our partnership include:

• Service Lifecycle Management. From initial design and transition to live delivery, every stage of our service is documented and measured against agreed performance targets.
• Incident and Problem Resolution. We follow a structured process for managing service interruptions. This approach helps us identify and resolve root causes, preventing the recurrence of technical issues.
• Governance and Change Control. Any modification to a client environment follows a strict governance process. This minimises the risk of unforeseen downtime or service degradation during complex transformations.
• A Culture of Improvement. ISO 20000-1 requires a cycle of constant evaluation. We regularly audit our delivery teams to find efficiencies, leading to faster response times and more consistent project outcomes.

A Proactive Stance on Information Security (ISO 27001)

Our long-standing ISO 27001 qualification remains the global gold standard for Information Security Management Systems (ISMS). In a climate of increasing cyber threats, this framework moves beyond simple technical fixes to create a holistic, risk-based environment.

Our commitment to ISO 27001 focuses on the three pillars of data security:

• Confidentiality : We employ strict access controls to help ensure that sensitive information is only accessible to authorised personnel.
• Integrity : We have implemented rigorous safeguards to protect the accuracy and completeness of data throughout its lifecycle.
• Availability : Our infrastructure is designed for resilience, helping to ensure that systems and information are available whenever our clients need them.

By maintaining this standard, we move from a reactive security posture to one of proactive risk management. We regularly assess vulnerabilities across people, processes and technology to mitigate risks before they can impact a project. This provides our clients with a verifiable way to meet their own obligations under UK GDPR and the Data Protection Act 2018.

Here, we’ve listed more of the credentials our consultancy has received:

A Certified Foundation for Every Partnership

While these certifications are often a prerequisite for high-level projects, they provide a universal advantage for every organisation we support.

Public Sector Readiness

We meet the rigorous compliance and security requirements necessary for major UK frameworks. Our systems are fully aligned with the standards required for G-Cloud and the Digital Outcomes and Specialists (DOS) portal, allowing for a smoother procurement process and immediate alignment with government security classifications.

Enterprise Reliability

For our private sector clients, these standards mean we possess the operational maturity to integrate with complex corporate environments. Our management systems are designed to offer the transparency and accountability that modern enterprise governance demands.

Streamlined Due Diligence

Working with an independently audited consultancy reduces the administrative burden on your internal teams. Because our security and service controls are already validated by external experts, procurement and legal teams can often bypass lengthy due diligence cycles.

Moving Forward with Confidence

Choosing Infotel UK Consulting means choosing a partner that prioritises quality at every level. We have built these international standards into our daily operations to help you navigate complex technical challenges with confidence.

As we continue to support the digital goals of organisations across the UK and beyond, these certifications remain a cornerstone of our promise to deliver excellence.

If you would like to discuss how our certified approach can benefit your next project, please reach out to our team today.

Email: uk.sales@infotel.com

Or send us a message here.