Celebrating 10 years of
Infotel UK Consulting: Key
Takeaways from our event

February saw our Newcastle office celebrate 10 years of business by hosting our debut networking event, The Story of Infotel UK Consulting. Hosted in association with Dynamo Noth East, it was our opportunity to engage with the tech community we’re proud to be a part of, and to congratulate Michael Graham on his promotion to General Manager.

Throughout the course of the presentation, we aimed to tell our attendees all about life at Infotel UK. Find out more by wathcing our employee testimonial video below:

You Asked, We Answered

We received a whole host of intriguing questions after our presentation, and while we weren’t able to address them all on the day we’ve taken the time to answer all queries below.

For any further follow ups, please contact any of our speakers via LinkedIn where they’ll be happy to hear from you.

Where can we read Simon’s article about Agentic AI and mathematics?

Simon’s blog is available to view on our website, along with all of our recent news and updates. To ask him more about his work, get in touch.

How do we tackle different client requests?
Individually and honestly. Consultancies will rarely apply a ‘one size fits all’ approach to their services and solutions, and we’ve built a client reputation for being customer-centric. Tell us your challenge, and we’ll craft the solution.

How do you find new customers?
Up to this point, it’s been organically. We can’t stress enough the importance of collaboration in our sector and region, and memberships like Dynamo‘s are pivotal to building stronger connections, and recommending each other’s work as a result.

What do you think will be the biggest challenge you will face in retaining your staff as you grow?
It’s always hard to tell what the future will hold, and as we grow we always hope our people will grow with us. As we look to the wider tech landscape and a lot of tough competition, we owe it to our staff to truly listen to their ideas and feedback so we can create a positive culture around their achievements. The cornerstone of this company is the people who work here, and that will never change. Have you thought about joining us?

What are the 5 lessons you learned about closing large deals over the years?
Planning is everything. So, when one deal closes or lapses we look at what went well, what we could have done better and how we can apply it to the next pitch.
Looking beyond the technical. Large deals often involve complex, long-term solutions, so aligning IT strategies with the client’s overall business goals is crucial.
The power of strategic targeting. Everyone has to take the time to qualify leads thoroughly, and we’re no different. Every conversation is important to us, and we’ll point queries in the right direction to get to the business we’re looking to support.
Active listening and discovery. It sounds simple, but it’s so often overlooked!
Keep the priority on flexibility.  If we can propose a phased approach to implementation, we will  – allowing for iterative feedback and adjustments along the way.

What opportunities do you take to invest in your staff, training and development wise?

As Michael mentioned throughout this final lesson, we’re very serious about building our legacy upon investing in our people. From supporting pivoting careers and promotions, to encouraging our staff to pursue work they’re most passionate about (and, claim the awards for doing so!), there’s nothing off limits when it comes to investing in the growth of our people.

What’s the most effective strategy for an IT consultancy to sell software to government agencies and large businesses? 

Selling software to governments and large businesses, especially in the public sector, requires a tailored and strategic approach. It’s not just about the product; it’s about building trust and demonstrating value.

Here’s our proven strategy:

• Prioritise compliance and security: Understand and meet stringent public sector regulations.
• Build strong relationships: Focus on trust and long-term partnerships.
• Tailor solutions: Provide proof of concept and demonstrate clear ROI.
• Navigate procurement: Master complex bidding processes and adhere to frameworks.
• Provide ongoing support: Ensure smooth implementation and continuous improvement.
• Understand that public sector sales are often long sales cycles. For examples of our success in this sector, view our case studies page.