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Case Studies > Financial Sector > Bringing GDPR compliance to millions of data records with Infotel’s software, deepeo.
Bringing GDPR compliance to millions of data records with Infotel’s software, deepeo.
Banking & Financial Services Provider | Financial
Introducing deepeo as a management solution to perform data deletion, anonymisation and GDPR compliance.
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5 MINUTE READ |
FINANCIAL SECTOR | IT PRODUCT DEVELOPMENT SERVICES
The Client
One of the UK’s leading banks for both personal banking and business solutions, our client is known for its customer-centric approach, offering a wide range of financial services to its 3.34 million customers across the country.
The Challenge:
Our client approached us at the start of their journey to becoming a digital first bank.
They have over 20 years of experience in financial services and a vast amount of customer data. They needed our support to identify areas of information that fell outside regulatory standards and to find the best solutions for compliance.
This shift required strict compliance with GDPR regulations for both existing and new clients. The chances of their success lay in a seamless transfer of legacy data to a new, rule-based platform – ensuring any data for previous customers was stored or disposed of legally and safely.
The solution needed to include training for staff who would use the software regularly. The interface and features had to be accessible and easy to use, even for those with little to no technical experience.
Minimal disruption
to client working
practices
Successful
integration with
existing software
Effective
reduction of both
risk and cost
The Response:
With the right system in place, data management can be simple & undemanding.
We’re often approached by clients with large amounts of historical data but uncertain about how to manage it properly. Although the data may have been acquired correctly, changes in rules and regulations over time can create uncertainty. They’re unsure whether they still need to retain certain information, and if not, how to legally dispose of it. Many don’t even know where to begin.
Challenging targets were set as a result, allowing the solution applied to speak for itself:
- Following a thorough assessment of client needs, the solution of being able to apply a programme that worked simultaneously across hundreds of databases became a key focus.
- By introducing deepeo’s advanced approach to data management, we were able to offer a user-friendly, easy to manage dashboard to monitor real time changes to data. Existing customer records were anonymised or deleted as necessary, leveraging automation to support with compliance.
- Providing a repeatable solution eliminated the need for regular, costly software updates – which was exactly the approach our client needed.
420
cleansed
30%
management
70
100%
Project Outcome
Our team provided a transformative solution that automated and scaled complex GDPR requirements while enabling our client to benefit from a streamlined, continuous process for regularly updating and cleansing data.
- Project plans were carefully structured and thoughtfully executed throughout the entire project
- Our remediation plan effectively reduced both risk and costs
- Thanks to a well-planned and well-executed approach, resources were free to focus on ensuring quality and compliance
Overall, our solution allowed the client to manage their data confidently and efficiently into the future.
When it comes to GDPR, it goes without saying that companies need to employ and adopt the best systems and procedures to manage their customer data. With the introduction of deepeo, we were able to take control of the masses of data attached to our business and make sense of what was needed and what wasn’t – with no need to be technically minded!
Development Consultant
Managing your data needn’t be complicated.
To find out more about deepeo and data management, contact us.
