Banking and Financial services provider | Financial

Data Transformation and GDPR compliance solution

Infotel’s mission:

Our client, with over 20 years of experience in financial services for personal and business needs, transitioned to a ‘digital first’ bank. This shift required strict compliance with GDPR regulations for both existing and new clients.The chances of their success lay in a seamless transfer of legacy data to a new, rule-based platform – ensuring any data for previous customers was stored or disposed of legally and safely.

Our client :

One of the UK’s leading banks for both personal banking and business solutions, our client is known for its customer-centric approach, offering a wide range of financial services to its 3.34 million customers across the country.


  • Our solution was implemented separately from the client’s current applications, reducing overall risk and impact on the core business, while accelerating time to market and lowering overall cost.
  • Infotel’s dedicated integration team performed business and impact analysis, using our proven framework with quality assurance as a standard.


  • Reporting needed to be accessible and easily understandable by those who used it, and it was essential any training was hands-on and quickly administered.
  • Time and budget restrictions meant that any additional software solutions would need to co-exist with pre-programmed and legacy development software.
  • Years of manually logged data based across every branch in the UK needed to be collated, cleansed and migrated to one universal system – allowing our client to fully embrace their ‘digital first’ transformation.


Through discussions around what needed to be achieved and in what time frame, Infotel UK recognised that our client had huge volumes of data to manage, but lacked a robust system in place to cope with it. With the right system in place, data management can be simple and undemanding. Challenging targets were set as a result, allowing the solution applied to speak for itself:

  • Following a thorough assessment of client needs, the solution of being able to apply a programme that worked simultaneously across hundreds of databases became a key focus
  • By introducing deepeo’s advanced approach to data management, we were able to offer a user-friendly, easy to manage dashboard to monitor real-time changes to data. Existing records were anonymised or deleted as necessary, all while keeping in line with GDPR compliance.
  • Providing a repeatable solution eliminated the need for regular, costly software updates and avoided bespoke software – which was exactly the approach our client needed.


Our integration experts provided direct support to key staff members and project managers, result in in impressive results from conception to execution. Each development stage was meticulously planned, using the following programming and software to complete the task:

  • PostgreSQL database
  • Oracle
  • Microsoft SQL Server
  • SAP connector, Siebel connector
  • IBM DB2​
  • Desktop application interface​
  • Deep learning software​


Whatever IT challenge is presented to us at Infotel UK, we’re able to provide hands on, consultative support in a way that best works for our client. Thanks to our intelligent use of resource augmentation, we were able to provide on-site team members for the project in the form of:

  • 2 Data analysts
  • 3 Developers
  • 1 Project manager
  • 1 Tester
  • 1 Technical lead


Introducing deepeo’s data management tool was nothing short of transformative. Our team delivered an answer to automation and scalability of complicated GDPR requirements, as well as making sure our client was benefitting from a streamlined, continuous way of regularly updating and cleansing data.

  • Project plans were structured and well throughout throughout the entirety of the project​
  • The remediation plan we provided was proven to reduce risk and cost​
  • As on overall result of a well planned, well executed process, resources remained free to focus on the quality and assurance of the task at hand.​

Client Feedback :

“When it comes to GDPR, it goes without saying that companies need to employ and adopt the best systems and procedures to manage their customer data. With the introduction of deepeo, we were able to take control of the masses of data attached to our business and make sense of what was needed and what wasn’t – with no need to be technically minded!”